Shipping policy
We want to be upfront and honest about how we ship — because we think you deserve to know exactly what to expect when you place an order with us.
SHIPPING
Where do you ship? We ship all across Australia from our base in Perth, Western Australia. Whether you're in Melbourne, Sydney, Brisbane or anywhere in between — we've got you covered.
How much does shipping cost? Standard letter shipping is $6.00 AUD flat rate Australia wide. Spend over $60.00 and standard shipping is on us — free, automatically applied at checkout. No codes needed.
How long will my order take to arrive? As a small Aussie business every single order is packed and dispatched by hand with care. Please allow up to 7 business days for your order to be dispatched from the date of purchase — we want to make sure everything is packed perfectly before it heads your way.
Once dispatched, standard delivery generally takes a further 3–7 business days depending on your location across Australia. Express shipping is available at checkout if you need things a little faster.
A note from us 🌿 We're a small business and we genuinely appreciate your patience. Every order matters to us and we promise it's worth the wait — your plants will thank you!
How will I know my order has been sent? The moment your order is dispatched you'll receive a tracking number via email so you can follow it all the way to your door.
Do you ship internationally? We're Australia only for now — but watch this space! 🌿
What if my order is delayed? If something seems off with your tracking or your order hasn't arrived within the expected timeframe, reach out to us at hello@plantcaresolutions.com.au and we'll look into it for you straight away.