Returns and Refunds
We know you're excited to get your hands on your new plant care essentials — here's everything you need to know about getting your order to you and what happens if something isn't quite right.
SHIPPING
Where do you ship? We ship all across Australia from our base in Perth, Western Australia. Whether you're in Melbourne, Sydney, Brisbane or anywhere in between — we've got you covered.
How much does shipping cost? Standard shipping is $6.00 AUD flat rate Australia wide. Spend over $60.00 and standard shipping is on us — free, automatically applied at checkout. No codes needed.
How long will my order take to arrive? We dispatch all orders within 1–2 business days of payment being confirmed. From there standard shipping generally takes 3–7 business days depending on where you are in Australia. If you're in a hurry, express shipping is available at checkout for a little extra.
How will I know my order has been sent? The moment your order leaves our hands you'll receive a tracking number via email so you can follow it all the way to your door.
Do you ship internationally? We're Australia only for now — but watch this space as we grow! 🌿
What if my order is delayed? Once your order is with the carrier it's in their hands, but we'll always do our best to help. If something seems off with your tracking just reach out to us at hello@plantcaresolutions.com.au and we'll look into it for you.
RETURNS & REFUNDS
What is your returns policy? We genuinely want every single customer to be happy with their purchase. If something arrives damaged, incorrect or not as described, please get in touch with us at hello@plantcaresolutions.com.au within 14 days of receiving your order and we'll do everything we can to make it right.
Do you accept change of mind returns? Because our products are adhesive based we're unable to accept change of mind returns on opened packs. If your order is unopened and unused please reach out within 14 days of receiving it and we'll do our best to find a solution for you.
What if my order arrives damaged? If your order arrives damaged please email us at hello@plantcaresolutions.com.au with a photo of the damage and your order number and we'll get a replacement out to you as quickly as possible. We take this stuff seriously — nobody should receive a product they're not happy with.
How long do refunds take? If a refund is approved it will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.
Still have a question about your order? We're real people who genuinely care — reach out at hello@plantcaresolutions.com.au and we'll get back to you within 1–2 business days. 🌱
The Products
What are Plant Care Solutions sticky traps?
Plant Care Solutions sticky traps are eco-friendly, compostable pest control traps designed for indoor plant lovers who don't want ugly yellow boards ruining their beautiful space. Instead of harsh chemicals or toxic sprays, our traps use a natural physical adhesive called polybutene to catch fungus gnats, whiteflies, aphids and other flying plant pests on contact. They work hard, they look good and they don't cost the earth — literally.
What shapes do they come in?
We currently have three shapes — a peace sign, a dinosaur and a flower. All three are green so they blend right into your plant display instead of screaming "pest problem" to every visitor who walks through the door. You can grab them individually or as a bundle if you want to mix things up across your plants.
What bugs do they actually catch?
Fungus gnats are the big one — if you've got little black flies hovering around your indoor plants, that's them and our traps are specifically designed to deal with them. We also catch whiteflies, aphids, shore flies and most other small flying insects that like to make your plants their home.
How long do they last?
Each trap lasts up to 12 months or until it's full — whichever comes first. That's a whole year of pest protection from one little trap, which makes them genuinely great value compared to cheap yellow plastic ones you're replacing every few weeks.
Can I use them for outside plants too?
Yes absolutely you can use them outside too — just be mindful of where you place them as they can catch beneficial insects like bees!! We'd recommend popping them close to the soil and lower in the plant rather than near any flowers to keep your little pollinators safe!! 🐝🌿
Safety
I have a cat/dog — are these safe?
100% yes. Our traps are completely pet safe and non-toxic so you don't need to stress about your curious cat batting them around or your dog sniffing a little too close. They're one of the only indoor plant pest control solutions you can genuinely feel good about using in a home with animals.
What about kids?
Totally safe — no toxic chemicals, no fumes, nothing nasty. We'd still suggest popping them somewhere little hands aren't going to grab them just because the adhesive is very sticky and very hard to get off fabric, but from a safety perspective you're all good.
What's the active ingredient?
Polybutene — it's a physical adhesive, not a pesticide or chemical treatment. It works by trapping insects on contact rather than poisoning them or releasing anything into the air. That's what makes them safe for pets, kids, herbs and edible plants alike.
Can I use them near my herbs and veggie plants?
Absolutely — because there are no chemicals or toxic substances involved you can place them near herbs, edible plants and vegetable gardens without any worry. A lot of our customers use them in their kitchen herb gardens specifically for this reason.
Using the traps
How do I actually set them up?
It couldn't be simpler. Peel the easy peel backing off both sides of the trap to expose the sticky adhesive, then push the stake into the soil near the base of your plant. If you have a hanging plant just use the hook included to suspend the trap near the foliage. Honestly takes about ten seconds.
How many do I need?
A good rule of thumb is one trap per medium sized pot. For larger plant displays or statement indoor plants we recommend placing one every 30cm or so. If you've got a serious gnat situation going on, start with two per pot and scale back once things are under control.
Do they work outside?
They're made for indoor use but they do the job in sheltered outdoor spaces too — think balconies, patios and greenhouses. Just avoid placing them somewhere super exposed where wind and rain might interfere with the adhesive.
What about humidity — I mist my plants a lot?
No problem at all. The adhesive is fully waterproof so misting, watering and steamy bathroom plant setups won't affect how well they work. This is one of the things that genuinely sets our traps apart from a lot of cheaper alternatives.
Orders & Shipping
Where do you ship?
All across Australia and New Zearland — we're based in Perth, Western Australia and ship nationwide.
How long does delivery take?
Standard shipping generally takes 3–7 business days depending on where you are in Australia. If you need your traps in a hurry, express shipping is available at checkout.
How do I know when my order is on its way?
The moment your order is dispatched we'll send you a tracking number so you can keep an eye on where it is.
Can I change or cancel my order?
Get in touch at hello@plantcaresolutions.com.au as quickly as you can and we'll do everything we can to sort it before your order goes out the door.
Returns
What if something's not right with my order?
We want every single customer to be happy — full stop. If something arrives damaged, missing or not quite right, just email us at hello@plantcaresolutions.com.au within 14 days of receiving your order and we'll fix it. No drama, no complicated returns process, just a real person making it right.